Rogers = Epic Fail

I know a lot of people like to harp on about the poor service offered by Rogers, but I've experienced exceptionally poor service from the telecommunications giant since last month, in various incarnations.

It all started, as I said, last month, when my Internet went out. It seems that my neighbour in Apt. 804 was receiving free service that she wasn't paying for -- I guess the last guy in her apartment didn't bother to disconnect the service or something -- and so Rogers came to "fix" that problem. Problem is, in disconnecting her, the service dude seems to have disconnected me by accident, and, realizing his mistake, re-jammed in my cable to the box in the cable room and broke the cable connector. Honest mistake, maybe. but you'd think the guy would be more careful.

The issue is that it took Rogers four days to fix the problem. During this time, I got a few meaty job requests from agencies in Ottawa that I couldn't apply for as I had to resubmit my résumé to some of them. Couldn't do that with my Internet service out. So, thanks a lot Rogers, thanks a lot. You cost me a few job interviews, or potential ones.

Last week, I got a call from Rogers ironically asking me to take a survey on customer satisfaction. The bloke on the telephone not only couldn't get my name right, but he was calling me during peak hours -- eating up valuable minutes on my wireless phone bill. Can't Rogers, you know, send out a survey by e-mail? It's a lot less intrusive and doesn't really cost me a thing, Internet service notwithstanding.

Then, today, I got an automated phone call from Rogers claiming that I hadn't returned the DVDs that I had rented from them. This was b.s. as I'd returned them yesterday at 4 p.m. by putting them in the drop box slot inside their store. Maybe I should have taken the extra steps and returned them to the front counter, because when I went to ask one of the sales clerks about it, he was less than enthused about helping me.

I told him I had returned the DVDs yesterday, and his response to me was, "That's impossible." Seriously!

I told him I returned them to the drop box, and he decided to go and check. Lo and behold, all the DVDs I returned were there. I guess someone didn't clean out the drop box this morning, and they got "lost" in the shuffle.

What ticks me off is that he then told me, after the discs had been found, that "I never doubted you." Yes, you did, you freaking twit! You told me that it was "impossible" that I had returned them and that would indicate doubt, wouldn't it?

Seriously, I might just start renting from Blockbuster. And maybe I should go with Bell for all of my services. I can't believe that a company just continuously drops the ball ... every time. Rogers, you fail epically in customer service. Epic fail.